Chief and Senior Executive Networks

Technology/Software Company Owners & CEOs Group - (21XPS) - Chicago - 2018

September 20 - September 21, 2018
Chicago, IL


Technology and Software Company Presidents & CEOs Group Agenda
(click the link above for a printable PDF document)

Thursday, September 20th, 2018

1:00 – 2:00 p.m.
CEN Executive Briefing: Jeanne Hurlburt, President, Hurlbert Consulting

Concierge Customer Service
Jeanne will show you the top indicators that drive customer’s decisions to buy from a given company, rather than its competitors and share with you how to avoid the money-wasting pitfalls of traditional market research.

2:15 – 5:00 p.m.
CEN Roundtable Discussions (members vote on which topics they would like to discuss):

Software Methodologies Best Practices
  • How involved do you get in decisions around software development methods?
  • What resources do you or your team use to stay up to date on the latest innovations?
  • How do you know if you’re current methodology is as efficient as it can be?

Growing from Small and Entrepreneurial to Large and Systematic
  • As you grow, what are some best practices for creating systematic processes?
  • Is it “either or?” Can you both remain entrepreneurial and still become systematic in your internal processes?
  • In quickly growing organizations how do you remain competitive while maintaining the culture and values that the organization was built upon?

Latest Innovations in Licensing Models
  • Do you offer customers a single model for licensing or choices of licenses?
  • How do you successfully manage transitioning customers from one model to another?
  • Has competition changed the way you license your software? If so, how?

Best Practices for Driving Innovation
  • What structures and organizational culture systems need to be in place where individuals and teams are encouraged and empowered to pursue new ideas despite the risks and costs associated with them?
  • How can my organization break down the existing silos in order to build cross-functional synergy and innovation?
  • Group Discussion: Each member discusses 1-2 innovation initiatives they have implemented in the last 6 months – successes, struggles, costs, etc.

Keeping Morale High While Managing to Metrics
  • What do you do to determine the state of morale in your organization?
  • How do you establish the metrics you measure the goals you set? Collaboratively, top down, etc.
  • How do you manage the consequences of success in meeting established goals and failures of missing those marks?
  • How do you ensure that KPI’s & metrics do not dominate the conversation and distinction between meaningful, productive work and activity?

5:00 – 5:45 p.m.
CEN Ex-Officio Board Session© - In this session, each member is allowed to describe one key issue in which they would like input/advice from the group.

6:00 – 8:00 p.m.
Networking Reception/Dinner

Friday, September 21st, 2018

7:15 – 7:40 a.m.
Working Breakfast

7:40 – 10:45 a.m.
CEN Ex-Officio Board Session© - Continued

10:45 – 11:00 a.m.
Meeting Best Practices Report
In this brief wrap up session each member will summarize their key takeaways from the meeting as a whole.

11:00 a.m.

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      Technology/Software Company Owners & CEOs Group - (21XPS) - Chicago - 2018
    • "[CEN Conferences are] always very professional, organized, and timely. A great value in time and money."
    • -Gary French
      Datron World Communications Inc.